Merge CI errors You can merge configuration items (CIs) with errors caused by the same source to declutter a business service map. Before you beginRole required: admin or sm_admin About this task A discovery or operational error in a CI is often propagated to all its connections down the hierarchy crowding your view. You can remove identical errors caused by the same CI by consolidating them in one object on the map. For example, if one CI causes an error in six CIs connected to it, you can show only one CI with this error on the map. The connector line shows the number of actual connections. Procedure Navigate to Service Mapping > Business Services > Discovered Services. Click View map next to the relevant business service. Click the More options menu. Click the Merge Error Nodes toggle.