Roles installed with Service Mapping

Service Mapping adds the following roles.
Role title [name] Description Contains roles
Service Mapping administrator

[sm_admin]

This role is required to set up and configure Service Mapping, define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.
  • [sam_core_admin.sm_admin]
  • [discovery_admin.sm_admin]
  • [itil_admin.sm_admin]
  • [personalize_dictionary.sm_admin]
Service Mapping user

[sm_user]

This role allows a user to view business service maps and review business service changes.
  • [sam_core_user.sm_user]
  • [itil.sm_user]