Roles installed with Service Mapping

Service Mapping adds the following roles.
Role title [name] Description Contains roles
Service Mapping administrator


This role is required to set up and configure Service Mapping, define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.
  • [sam_core_admin.sm_admin]
  • [discovery_admin.sm_admin]
  • [itil_admin.sm_admin]
  • [personalize_dictionary.sm_admin]
Service Mapping user


This role allows a user to view business service maps and review business service changes.
  • [sam_core_user.sm_user]
  • [itil.sm_user]