Client software distribution ordering process

Software deployed by Client Software Distribution (CSD) can be ordered from the service catalog by individual users or by approved users on behalf of others.

Client Software Distribution catalog items have different options, depending on how ordering is configured.

Software offered only to the logged in user

If the software catalog item is configured with the Order on behalf of check box cleared, the logged in user selects the device on which to deploy the software from the Device to install this software on field. Only those devices assigned to the logged in user appear in the list.

Software ordered on behalf of another user

If the software catalog item is configured with the Order on behalf of check box selected, the logged in user can select any user from the list in the User field. The Device to install this software on field lists the devices assigned to the user selected in the User field. If an approval is required for software ordered on behalf of a user, the system automatically sends an approval request to the manager of the user receiving the software. The approval is skipped if the requestor is the named user's manager.

Figure 1. Ordering software on behalf of another user
Ordering software on behalf of another user