Required configuration for MID Server

All MID Servers require configuration settings.

Set up MID Server user credentials

Each MID Server must have a set of ServiceNow user credentials with the mid_server role. This role ensures that the MID Server can communicate with the instance. See MID Server User Security for more information.

Required parameters

The following parameters are required for all MID Servers.
Note: Using special characters in an XML configuration file requires you to encode them.
Table 1. Required parameters for all MID Servers
Label Names Description
Instance URL url Specifies the URL to the associated ServiceNow instance. Normally the URL is similar to https://instance.service-now.com, where you replace instance with the instance name. If you host your own ServiceNow instance, use the URL set by your organization.
  • Type: string
  • Default value: none
MID Server ID mid_sys_id Records the MID Server record's unique identifier. This parameter should be empty when you initially configure a MID Server . Do not change the value.
  • Type: string
  • Default value: automatically set (GUID)
MID Server name name Use this parameter to supply a name that is meaningful for you. If you do not supply this parameter, the MID Server uses the default value. A set of business rules synchronizes the name in the configuration file with the name in the MID Server record. The business rules ensure that changing the name in one location also changes the name in the other location.
  • Type: string
  • Default value: YOUR_MIDSERVER_NAME_GOES_HERE
Instance user name mid.instance.username or glide.glidesoap.username If the ServiceNow instance has authentication enabled, as it is by default, set this parameter to define the user name the MID Server should use to log in to the instance. This user should have the mid_server role on the ServiceNow instance in order to access necessary tables and fields.
  • Type: string
  • Default value: none
Instance password mid.instance.password or glide.glidesoap.password If your ServiceNow instance has authentication enabled, as it is by default, set this parameter to define the password the MID Server should use to log in to the instance.
  • Type: string
  • Default value: none