View alert impact on CIs in a business service map

The business service map shows active alerts for CIs and the relationships between CIs. The business service map is available for both discovered services and manual services.

Before you begin

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

About this task

A business service map shows alerts with impacted CIs and CI interdependencies. For example, changes to a connection between a host and hypervisor appear on the business service map. As the business service map definition or the statuses of alerts change, the business service map, alert, and impact information updates accordingly. You can open a business service map from these places:
  • From the Manual Services list, you can view business service maps for manual services.
  • From the Event Management dashboard, you can view business service maps for discovered services and manual services.
The following icons are used in business service maps. The icon shapes are slightly different for manual services.
Table 1. Business service map icons
Icon Description
Application server icon The application server icon represents applications such as Microsoft IIS or SQL servers.
Call server icon The call server icon represents physical and VM computers and servers.
Entry point icon The entry point icon represents the network starting point. For example, Layer 3 devices appear toward the top of the map, and connected software and services appear near the end of the map.
Redundancy box icon The redundancy arrow shows the number of redundant CIs.
Load balancer icon The load balancer icon.

Grey connector icon

The grey connector shows a relationship between CIs.
CI with no active alerts Each box represents a network CI. A grey box represents a CI with no active alerts. Information about the CI is hidden.
Redundancy box icon The redundancy icon hides multiple CIs that are designated as redundant.

Box with orange severity color icon

An impacted CI displays the color that represents the severity of the alert associated with the CI.
  • Critical (red): Immediate action is required. The resource is either not functional or critical problems are imminent.
  • Major (orange): Major functionality is severely impaired or performance has degraded.
  • Minor (yellow): Partial, non-critical loss of functionality or performance degradation occurred.
  • Warning (blue): Attention is required, even though the resource is still functional.
  • Info (green): An alert is created. The resource is still functional.
  • No color: No active alerts.
Storage icon The storage icon represents fiber channel, hard drives, or other data storage devices.
Web server icon The web server icon represents related web services for the network such as NGINX or JBoss.

Procedure

  1. Open the business service map for the service from either the Event Management dashboard or the Manual Services list.
    OptionDescription
    From the Event Management dashboard
    1. Navigate to Event Management > Dashboard.
    2. Double-click the tile of the service.
    From the Manual Services list
    1. Navigate to Event Management > Manual Services.
    2. Click View Map next to the service.
  2. Do one or more of the following:
    OptionAction
    View alerts for a CI by type and severity In the business service map:
    1. Click a CI tile.
    2. Below the map, click the Alerts tab and review the listed alerts.
    View changes to a CI in a discovered service In the business service map:
    1. Click a CI tile.
    2. Below the map, click the Changes tab.
    Show alert bindings to CIs In the business service map:
    1. Click a CI tile.
    2. Click the menu icon, and turn on the Affected CI's indicator.
    3. Below the map, click the Affected CI's tab.
    View CI properties In the business service map:
    1. Click a CI tile.
    2. In the side pane, click the Properties tab and review information about the CI.
    3. If you want to view more detailed information, scroll to the end of the pane and click Detailed Properties.
    Show impact rules for a CI In the business service map:
    1. Click a CI that has a severity.
    2. Below the business service map, click the Impact tab and review the listed impact rules.
    Show alert details for networks or storage for a business service In the business service map:
    1. Right-click a path between CIs.
    2. Select Show network path or Show storage path.
    Display additional information for CIs In the business service map header:
    1. Click the menu icon.
    2. Turn on the Map Indicators for the additional information that you want to view.
    Remediate a CI In the topology, right-click the CI, and then select Remediation options.