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Configure how alerts work with a CI in maintenance

Configure how alerts work with a CI in maintenance

Change the default way that alerts work when CIs are in maintenance.

Before you begin

Role required: admin

About this task

A CI is in maintenance when:
  • A change request is scheduled for the CI.
  • The Status field on the CI record is set to In Maintenance.
Modify this behavior by setting the value false to the properties in this procedure.


  1. Navigate to System Definition > Scripts - Background.
  2. In the Run script section, run one of the following scripts:
    • To disable the change_request maintenance property, run
      gs.setProperty('evt_mgmt.impact_maintenance.use_change_request', 'false’);
    • To disable the in_maintenance maintenance property, run
      gs.setProperty('evt_mgmt.impact_maintenance.use_in_maintenance', 'false’);
  3. Click Run script.