Configure a service group

A service group is a way to organize and track service health by logical groups. Service groups ensure that the appropriate personnel can address alerts.

Before you begin

Role required: evt_mgmt_admin

About this task

You can assign business services to groups and reorganize groups at any time. If you delete a service group, the associated business services remain intact. Users from each business service in the group can view and manage group alerts on the Event Management dashboard.

The same business service can belong to more than one service group. For example, the Mobile business service can be part of the sales, Beijing, and telephony groups. As alerts occur for the Mobile business service, users from all three groups can view and manage the alerts from the Event Management dashboard.
Figure 1. Mobile business service belonging to different service groups

The different service groups that the Mobile business service belongs to.

Procedure

  1. Navigate to Event Management > Service Groups.
  2. Click New.
  3. In the Name field, type the name of the new service group.
  4. To include this group in another service group, select a parent name from the Parent Group field.
  5. Right-click the form header and select Save.
  6. In the Service Group Members section, click New.
  7. Click the Name of the business service, manual service, or alert group.
  8. Click Submit.

What to do next

Assign a role to a service group.