Request Service Analytics

The Service Analytics plugin does not require a subscription but it must be activated by ServiceNow personnel. This plugin includes demo data.

Before you begin

The Event Management plugin must be activated before the Service Analytics plugin can be activated.

Role required: none

About this task

Request the Service Analytics plugin through the HI Customer Service System.

Procedure

  1. In the HI Service Portal, click Service Catalog > Activate Plugin.
  2. Fill out the form.
    Target Instance Instance on which to activate the plugin.
    Plugin Name Name of the plugin to activate.
    Specify the date and time you would like this plugin to be enabled

    Date and time must be at least 2 business days from the current time.

    Note: Plugins are activated in two batches each business day in the Pacific timezone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments.
    Reason/Comments Any information that would be helpful for the ServiceNow personnel activating the plugin such as if you need the plugin activated at a specific time instead of during one of the default activation windows.
  3. Click Submit.