Alert monitoring Alert generation and remediation can be monitored from the Event Management dashboards, alert console, and alert timeline. The Alerts Console shows incoming alerts for discovered business services, manual services, technical services, and alert groups. If Service Analytics is activated, additional information about correlated alert groups is also available. The Event Management Dashboard displays the health of services. It consolidates alert information about discovered business services, manual services, technical services, and alert groups. Additional information is available on the business service map, impact tree, and timeline. If Service Analytics is activated, additional information about correlated alert groups is also available. The Overview dashboard displays reports on active alerts. You can drill down to individual alerts from these reports. Monitor alerts for a manual serviceIf you want to view information for only manual services, navigate to the Manual Services list. From this list, you can open business service maps to view and manage alerts for the CIs in each service.Monitor service healthOn the Event Management dashboard, you can view alerts by business service, manual service, technical service, and alert group. For services, you can also open a business service map to view relationships between CIs in the service.View alert impact on CIs in a business service mapThe business service map shows active alerts for CIs and the relationships between CIs. The business service map is available for both discovered services and manual services. View discovered service historyThe discovered service history shows the frequency of discovered services for a particular time period. View the impact treeThe impact tree shows the relationships between CIs and the relative percentage impact for each child CI. This information is available for both discovered services and manual services. How alerts work with CIs in maintenanceWhen a CI is in maintenance, the impact tree, the business service map, and Alerts tab are updated based on various factors.Monitor Event Management reportsFrom the Overview dashboard for Event Management, you can view and edit reports on active alerts, such as the state of current alerts, the CIs with the most alerts, and alert incidents by severity.Monitor incoming alertsFrom the Alerts console, you can review the status of alerts. For example, you can view and filter all active alerts by severity.View the alert timelineIdentify outage trends over a period of time by viewing the alert timeline.