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Request an Amazon VM

Request an Amazon VM

Users requesting an Amazon EC2 instance from the service catalog must have the cloud_user role.

Before you begin

Role required: cloud_user, cloud_operator, cloud_admin


  1. Navigate to Self-Service > Cloud Resource Catalog and click Amazon Virtual Machines.
  2. Click Amazon EC2 Instance - Advanced to request an Amazon virtual machine and fill in the fields, as appropriate.
    Field Description
    Cost Center The cost center this request will be billed against.
    Project The project this instance will be billed against.
    Start The date and time you would like this VM to be provisioned.
    End The date and time this VM may be retired (your lease may be extended later).
    Virtual Resource
    Business purpose A detailed description of the business purpose of this virtual machine to facilitate any necessary approvals and/or administrative decisions.
    Used for Select an appropriate use category to ensure your VM is provisioned properly for your needs.
    CMDB Attributes
    Assignment Group The User Group that will own the provisioned Configuration Item.
    Application The application that will generate a Used by::Usesrelationship between the requested virtual machine and the application.
    Business Service The business service that will generate a Used by::Uses relationship between the requested virtual machine and the service.
    Provisioning information
    Account Select the Amazon EC2 account with which you would like this instance to be provisioned (determines what regions and images will be available).
    Region The selected region determines which images will be available. Regions shown here support the chosen size.

    When the Advanced check box is unchecked, the default offering is set and the size choices shown are filtered by the image.

    Advanced Check box to display image field.
    Image (Only visible when the Advanced check box is checked.)

    Select the approved EC2 image to be provisioned for this request. Images listed are those that have an offering associated with them. The size can be chosen with no filtering bound by the image.

    Size Select the EC2 instance size that best suits your needs.
    Note: Not all sizes are available for all images
    Instance name The Name tag set on EC2 instance.
    VPC Select the VPC to be assigned to this instance being provisioned.
    Subnet Select the Subnet to be assigned to this instance being provisioned.
    VPC Security Group Security Group in selected VPC (up to 5 groups).
    EC2 Order Catalog Item
  3. Click Order Now.

    Either the My Virtual Assets portal or the Order Status form opens, depending on how the Service Catalog is configured. The portal shows the various reports associated with the logged in user's virtual assets and requests. To view the current request, click the request item number in the My Virtual Asset Requests list or expand the Stage column to determine where the request is in the provisioning process.

    VM service catalog
  4. Bookmark the page and return to it to track the status of this request.

    Upon successful creation of the instance, you receive an email containing the instance ID, IP address, and the public DNS for the instances created. If the provisioning request fails for any reason, an incident is automatically created and assigned to the Cloud Administrators group (if the glide.vm.create_incident system property is enabled).