Personal data and personal data confirmation type verifications

Personal data verifications allow users to verify their identity by providing answers to questions that are generated from personal information stored in the User table [sys_user].

If users are associated with a password reset process that uses a personal data verification, the users are typically not required to enroll for password reset.

Personal data confirmation verifications allow employees with the service-desk role to access personal data from the sys_user table when assisting a user with a password reset request.

For personal data and personal data confirmation verifications, you specify parameters as name/value pairs that correspond to a particular piece of user information. For example, to verify users by their email address:
  1. Set the label parameter (the text that the end user should see) to Email (that is, label=Email).
  2. Set the column parameter (the column in the table that holds the verification data) to email (that is, column=email).
Note: You can use only one set of name/value pair parameters per verification. Additional parameters are ignored.

To use multiple pieces of personal information for user verification, create more personal data or personal data confirmation verifications and add the verifications to the related password reset process.

Table 1. Personal data and personal data confirmation type verifications
Parameter Name Description
label Label that the user sees during the password reset request.

Data Type: string

Default Value: n/a

column Column of the sys_user table that provides the data that is used to verify the identity of the user.

Data Type: string

Default Value: n/a