Vendor ticketing

Vendor ticketing helps establish stronger relationships between vendors, incidents, and SLAs.

Vendor ticketing helps establish stronger relationships between vendors, incidents, and SLAs by providing:

  • An easy way to pause contract or service commitment SLAs and start http://wiki.servicenow.com/index.php?title=Using_Vendor_Ticketing#Configuring_SLAs_for_Vendor_Ticketingvendor-oriented SLAs from the Incident form.
  • A view of all incidents opened against a vendor's services or products on the vendor record.
  • The ability to start vendor-oriented SLAs from different vendor events on the Incident form.

Additionally, vendor ticketing adds the Vendor Credits module to the Vendor Performance application menu. This module enables vendor managers to track credits that a vendor owes due to breached service contracts, and to view any unused credits.