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Create an issue

Create an issue

Manually create issues to document audit observations, the intention of remediations, or to accept any problems.

Before you begin

Role required: compliance_admin or compliance_manager, risk_admin or risk_manager, audit_admin or audit_manager

Procedure

  1. Navigate to <GRC-related> application > Issues > Create New.

  2. Fill in the fields on the form, as appropriate.

    Table 1. Issue
    FieldDescription
    NumberRead-only field that is automatically populated with a unique identification number.
    State
    • New
    • Analyze
    • Respond
    • Review
    • Closed
    Assignment groupA group assigned to the issue.
    Assigned toThe user assigned to the issue.
    PriorityPriority for this issue:
    • 1 - Critical
    • 2 - High
    • 3 - Moderate
    • 4 - Low
    • 5 - Planning
    Short descriptionBrief description of the issue.
    Details
    ProfileThe related profile.
    ItemThe related control or risk.
    DescriptionA more detailed explanation of the issue.
    RecommendationThe recommended action to resolve this issue.
    Dates
    Planned start dateDate and time that work on the issue is expected to begin.
    Planned end dateDate and time that work on the issue is expected to end.
    Planned durationEstimated amount of work time. Calculated using the Planned state date and Planned end date.
    Actual start dateTime when work began on this issue
    Actual end dateTime when work on this issue was completed.
    Actual durationAmount of work time. Calculated using the Actual state date and Actual end date.
    Activity
    Work notesInformation about how to resolve the issue, or steps already taken to resolve it, if applicable. Work notes are visible to users who are assigned to the issue.
    Additional comments (Customer visible)Public information about the enhancement request.
    Engagement
    EngagementThe related engagement.

  3. Click Submit.

Products > Business Management > Governance, Risk and Compliance; Versions > Helsinki