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Submit a request from the HR Service Portal

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Submit a request from the HR Service Portal

You can open the HR Service Portal to submit questions and request help from the HR team.

About this task

There are several ways you can make a request or ask a question on the HR Service Portal.
Catalog
Use the Catalog link in the top banner of the HR Service Portal to access all the HR categories available on the portal. From any of these categories you can ask a general question or make a request by clicking on the category.
Browse the HR service catalog
Click on any of the category links under Browse HR Service Catalog to access specific HR categories available on the portal. From any of these categories you can ask a general question or make a request.
General inquiries
Click on the General Inquiries category link under Browse HR Service Catalog to ask a question not specific to any of the portal categories.
Chat with or email HR
You can chat with HR or email your questions or requests to HR by using the Chat with HR and Email HR links in the top banner of the HR Service Portal.

Procedure

  1. Navigate to Self-Service > HR Service Portal.
    • Browse HR Service Catalog and select the topic that pertains to your question or request.
    • Catalog in the top banner of HR Service Portal and select the topic that pertains to your question or request.
  2. Review the knowledge documents that appear, and if your question or request is resolved, exit the form. Otherwise, continue with the remaining steps.
  3. Answer the questions in the request form.
    Questions vary depending on the item selected. Mandatory fields have a red asterisk (*) beside them.
  4. Click Submit.
    The page refreshes to display your open cases and a link to the case in My Open Cases. You can check the case to see who it was assigned to.
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