Human Resources getting started As a member of the human resources (HR) organization, you interact with Human Resources to assist employees. The following describes how employees and HR staff interact with the HR Service Management application. Employees Submit questions to or make a request of HR. An HR case is opened. For more information, see HR Service Portal. Specialist, generalist, agent Answer questions related to your area of expertise. Initiate and manage HR processes, such as onboarding a new employee. HR administrator, such as the benefits administrator Produce and maintain HR-related documentation, such as employee manuals, policies, and benefits information. Provide support for escalated questions or issues. HR manager Monitor and track the effectiveness of HR assistance, for example, by reporting on the response time to inquiries. Provide support for escalated questions or issues. For more information, see Case management. Administrator, may be a dedicated IT resource Maintain HR systems, such as the employee database, learning and performance management system, or payroll system. The Human Resources application is another HR application that must be configured to meet your organization’s HR process requirements. The Configuration Management application can be used to manage the maintenance and life cycle of these HR systems. For more information about how to implement the Human Resources application, see HR implementation guide.