View or modify a case from the customer portal View or modify the information in a selected customer service case. Before you beginRole required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, sn_customerservice.partner_admin About this taskDepending on the role of the current user, the Case list displays: Cases created by the current user (sn_customerservice.customer) Cases related to the current user's account (sn_customerservice.customer_admin) Cases related to the current user's account as well as partner accounts (sn_customerservice.partner, sn_customerservice.partner_admin) Procedure Click Cases in the portal header. The case list includes: A composite field with the case number and short description. The product associated with the case. The case priority and current state. The date and time that the case was last updated. Click the desired case number to open the Case form. Make any necessary changes to the Short description or Additional comments fields. All other fields on the form are read-only. Click Update.