Create a product model

Create a record for a type of product that your company sells and supports.

Before you begin

Role required: admin


  1. Navigate to Customer Service > Products > Product Models.
  2. Click New.
  3. Select the type of product model to create:
    • Application Model
    • Consumable Model
    • Contract Model
    • Software Model
    • Bundle
    • Consumable
    • Contract
    • Facility
    • Hardware
    • Software
  4. Fill in the fields for the selected product model, as appropriate
    See Model form fields for field descriptions.
  5. Click Submit.