Manage a service Using the Service Creator, department managers can request a new service category, designate editors and service fulfillers for that category, and create and publish services. About this task Editors create and modify services. Service fulfillers complete the tasks generated from service requests. A service category request involves assigning a service category manager, which is typically the department manager who makes the request. After the request is submitted, a catalog administrator approves the request to publish the service category. When the category is published, the service category manager can assign service category editors and service fulfillers, and create services to offer in the service catalog. ProcedureTo request a new service category: Navigate to Self-Service > Service Catalog. Select the Departmental Services category. The Departmental Services category is part of the demo data available with service creator. If this category does not exist, a catalog administrator must add the Service Category Request catalog item to an existing category. Select the Service Category Request item. Change the default values, as necessary (see table). Click Submit. Table 1. Managing Services Field Description Department Department this category request is for. By default this value is the department of the current user. Changing this value also changes the Category name and Category manager values. Category name Name for the new service category. By default, ServiceNow uses a name based on the Department value. Category manager Designated manager for the new service category. By default, ServiceNow uses the manager for the selected department. Needed by Date that the new service category should be available. Comments Additional comments describing the service category. This information appears as a journal entry on the Service Category form. Designing ServicesService creator includes an interface for designing services.Add a template notificationAdding a template notification.Create the category and tableAfter the request has been submitted, a catalog administrator can approve or reject the request.Delete a template notificationDeleting a template notification prevents new service categories from using the notification, but does not delete notifications for service categories that have already been created.Designate an editorEditors can create and modify services within a service category.Designate a service fulfillerService fulfillers can complete service requests submitted for a service category.Fulfill a service requestEnd users can request published services through the service catalog.Manage a serviceUsing the Service Creator, department managers can request a new service category, designate editors and service fulfillers for that category, and create and publish services.Publish a serviceA service must be published to appear in the service catalog. When first created, new services appear in the Draft Services related list for the service category. Published services appear in the Services related list for the service category. The manager of a service category can publish draft services.