Get started with the legacy chat feature

Get started with legacy chat.

Before you begin

Role required: admin

Procedure

  1. Establish use guidelines. Social media can improve communication and aid productivity. To get the most out of these tools, establish clear and simple social media guidelines that foster information sharing and a comfortable work environment.
  2. Activate the Chat plugin to enable the legacy chat and legacy Help Desk Chat features.
  3. Configure security settings. Users must log in to use the legacy chat features in the ServiceNow ITSA Suite. The standard system security settings and Social IT-specific security settings are available. To learn more about setting up these features, refer to the plugin activation pages.
    • Chat rooms may be Public (any user can join) or Private (only invited users can join).
    • Administrators can limit who can read chat messages on tasks and who can create chat rooms.