Add new request items Use ServiceNow's web-based interface to add new items to a request. About this task Only an administrator or a user with the catalog_admin role can add a new item to a submitted request. Modifying a request does not resubmit it to the approval process. Procedure Navigate to Service Catalog > Open Records > Requests and open an existing request. Click Add New Item. In the dialog box that appears, choose an item and a quantity to add. Click OK.