Use groups in Live Feed

Groups allow users to create focused discussions in live feed.

Users can view or join groups based on the access level of the group:
  • Public: any user can see the name on the list of all groups, see the feed, and join. Messages appear on the company feed with a link to the group feed.
  • Private: any user can see the name on the list of all groups, but only invited members can see the feed and join. Messages do not appear on the company feed.
  • Unlisted: only invited users can see the name on the list of all groups, see the feed, and join. Messages do not appear on the company feed. Private groups may be listed or unlisted.

The group access level is configured by the user who creates the group. The group creator is also the group administrator. Any user can create a group; however, ServiceNow administrators can restrict the ability to create groups.