How record feeds work

A record feed is associated with a record. The ServiceNow system automatically creates a record feed when a user follows or shows a record on live feed. The system also creates a record feed when a user creates a new record on a table that has Live Feed enabled.

The record feed:

  • Is unlisted, it does not appear when users view all feeds on live feed.
  • Automatically approves membership for every user who can access the record.
  • Uses the record short description as the feed name, and the concatenation of the record number and record short description as the feed description. If the record short description is blank, then the record number is used as the feed name.
  • Maintains all messages posted to live feed on the record, if the record has a journal field for comments. If the record has a standard text field for comments, each live post overwrites the field value.
  • Maintains all messages posted on the record in live feed, if the record has a journal field for comments. When the feed is created, existing messages are added to the record feed.