View your open HR cases

You can view your open HR cases from the HR Portal.

  1. Navigate to Self-Service > HR Portal.
    You can also navigate to Self-Service > My Requests, however, the list that appears contains all of your open requests, not just HR cases.
  2. Click My open cases under My Stuff.
  3. Click the case number to see its details.
    Based on keywords in the Short description field, a list of knowledge articles may appear below the activity section. Review the articles for a resolution to your question or request.
  4. (Optional) Enter comments or change the priority if necessary.
  5. (Optional) To view your manager in a hierarchy, scroll to Related Links and click Show employee org chart.
    Click the back arrow on the upper left to return to the case.
  6. If you made changes, click Update.