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Subscribe to a notification message

Subscribe to a notification message

After setting up your devices, you are ready to subscribe to new messages or manage messages you have already received.

About this task

If you have subscribed to messages, your list of notification messages can build over time. You can create preferences for how and when these messages are delivered, or unsubscribe to messages that are not configured as mandatory.
Note: Filters that you apply to messages do not override the original filters that the administrator created for the notifications. Your filter conditions are evaluated after the original conditions are met. If the administrator's notification filter fails, your filter conditions are not evaluated. If neither an advanced filter nor a predefined filter is selected, you see all notifications that match the administrator's original filter conditions.


  1. Navigate to Self-Service > My Profile to open your user profile.
  2. Click the Notification Preferences related link.
  3. On the Notification Preferences page, click the plus icon.
  4. Fill in the fields as described in the table.
    Field Description
    Notification Message

    Select a message from the list. Related fields appear for certain notifications. For example, if you select CI affected or Location affected, a field appears for selecting the CI or the location.

    Duplicate messages are not permitted on a device.


    Select the notification device for the message. The device that you are adding a notification for is selected by default, but you can change the device, if appropriate.


    Select a schedule for message delivery.


    Select a notification filter to refine the notifications that you receive. For example, you might select a filter whose conditions send notifications when an incident with a priority of 1 - Critical is opened for a network issue. The system evaluates the conditions in this filter after the conditions in the administrator's notification filter. This field is not available when an advanced filter is configured.

    Advanced filter

    Select the check box to enable the condition builder and select the table to use. When you select the check box, the Filter field is replaced by the Table and Conditions fields.


    Select the table for the notification. For example, if you select the CI affected notification message, you might select the Incident [incident] or Change Request [change_request] table. This field appears when you check the Advanced filter check box.


    Define as many conditions as needed to refine the notification.

    If you do not specify a schedule or filter, the message is delivered when the event occurs and when the filter condition defined by the administrator is met. You can select a delivery schedule that is more convenient, create conditions that refine the notifications you receive, or select a predefined filter intended for reuse. For example, the default filter for a notification might send you a message when a high priority incident is opened for a particular CI. You can refine the message delivery options and add a filter that notifies you when those incidents are assigned to a particular assignment group.

  5. Click Save.
    A new notification