Viewing order guide failures

Order guide processing may fail, for example if the order guide being run does not exist.

About this task

If a failure occurs, a failure record is created in the Scriptable Order Guide Failures [sc_script_order_guide_failure] table.

To view details of a failure, navigate to Service Catalog > Catalog Policy > Scriptable Order Guide Failures, then open a failure record.

Reprocessing Failures

If you have fixed the error that caused the initial failure, you can reprocess failed order guides.

Procedure

  1. Navigate to Service Catalog > Catalog Policy > Scriptable Order Guide Failures.
  2. Open the failure record.
  3. Click the Reprocess related link.
    To reprocess one or more failures:
    1. Navigate to Service Catalog > Catalog Policy > Scriptable Order Guide Failures.
    2. Select the check box beside one or more records to reprocess.
    3. Select Reprocess from the Actions choice list.