Send an SMS notification

Notify sends an SMS to the users defined as default contacts for the alert.

About this task

When you create a new incident alert, Notify sends an SMS notification to the users defined as default contact responsibilities for the alert.

This text message is sent to the user's mobile phone number:

IA<number>: a <Severity> severity <Event Type> incident alert for <CI Name> has been opened.

Administrators can modify the content of this message by editing the SMS on new Incident Alert business rule.