Outbound communication requirements

Outbound communications initiated through Notify, such as phone calls and SMS messages must satisfy certain requirements.

These requirements apply to all outbound communications initiated through Notify, such as by using Notify workflow activities or the Notify JavaScript API.

Invalid numbers prevent Notify workflows from running, and cause an error to be logged. Set the glide.notify.debug property to true to create detailed error logs.

Recipient number requirements

These requirements apply to any number that receives a Notify phone call or message.
  • The number must be E.164 compliant
  • The number must be different than the phone number used to initiate the call or message
  • The number must not be a phone number used by Notify