Configuring legacy Notify to use the Twilio service

Each ServiceNow instance using Notify requires a valid Twilio account and telephone number. Refer to the Twilio documentation for detailed instructions.

Note: This content applies only to the Legacy Notify application, available prior to the Geneva release. For information about the Notify application available starting with Geneva, see Notify.
After the Twilio account is set up, perform the following to use that account with Notify:
  • Associate the account with Notify
  • Configure Twilio with ServiceNow endpoints