Legacy Notify

Notify enables organizations with a Twilio account to send notifications using text and voice messages.

Note: This content applies only to the Legacy Notify application, available prior to the Geneva release. For information about the Notify application available starting with Geneva, see Notify.

It also allows conference calls between ServiceNow users to enable quick communications.

When Notify is active, you can configure ServiceNow to automatically generate and send notifications to selected contacts, for instance when a new incident alert is raised in the incident alert management process.

Users with the notifynow_admin role can set properties and monitor message and conference call activities.

Notify has been implemented for use within incident alert management. Refer to the Notify API documentation for details on how to implement Notify for use within other ServiceNow applications.