Request a knowledge base

If existing knowledge bases do not fit your needs, you can request a new knowledge base through the service catalog. If the request is approved, you are added as the owner of the new knowledge base.

Before you begin

Role required: none

Procedure

  1. Navigate to Self-Service > Service Catalog.
  2. Select Can We Help You?.
  3. Select the Request Knowledge Base catalog item.
  4. Enter the reason you want the knowledge base, and a name for the knowledge base.
  5. Click Submit.

What to do next

You are notified when the request is approved or rejected. If the request is approved, you are added as the owner of the new knowledge base. You can then assign managers and manage (pin) articles in the new knowledge base.

Knowledge bases created through this request process are inactive by default, so you must activate the knowledge base to make it available for users.