||The knowledge base selected for this article.
||The category for this article. Select a
Knowledge Base before you
select a category. Articles without a category appear on
the knowledge homepage in the (empty) category.
||When this knowledge article was published. This value
is set when the article is created, and updated when the
article is published.
||When this knowledge article expires. Articles do not
appear in search results after the valid to date, or if
the valid to date is empty.
||An image that appears beside the article when
searching from the legacy knowledge portal.
||[Read-Only] The publication state of the article,
such as Draft or Published. When inserting a new article
from an existing article, the state of the new article
is reset to Draft.
||The task this knowledge article was created in
response to, if any. This field is set automatically
when you create the knowledge article from a task
||Check box for downloading an attached file
automatically when a user accesses the article, instead
of opening the article view. Add one or more attachments
to the article to use this option.
Note: You may attach
multiple files, but most web browsers permit users
to download only the first one. To ensure download
of all the files, bundle them into an archive, such
as with WinZip, and attach the
||Check box for displaying attachments to users viewing
this knowledge article. Attachments appear below the
article text. Add one or more attachments to the article
to use this option.
||The title of the article. This title appears when
browsing and searching knowledge, and at the top of the
||Content for the article. Use the WYSIWYG HTML editor
to create content. A preview of the content appears when
browsing and searching knowledge.