Create a knowledge base

An administrator can set knowledge base field values when creating a knowledge base. Knowledge managers can set field values for knowledge bases they manage.

Table 1. Knowledge Base form fields
Field Description
Title The name of the knowledge base.
Icon The image that is displayed next to an article from this knowledge base on the search and browse result pages.
Disable commenting A check box for preventing users from commenting on articles in the knowledge base. You can override this setting for specific articles using the Disable commenting check box on the Knowledge form.
Disable suggesting A check box for preventing users from suggesting edits to articles in the knowledge base. You can override this setting for specific articles using the Disable suggesting check box on the Knowledge form.
Disable category editing A check box for preventing contributors from creating and editing categories when selecting a category. When this check box is selected, only knowledge managers can define knowledge categories.
Owner The user responsible for the knowledge base.
Note: Knowledge managers cannot change the Owner field value.
Managers A list of knowledge base managers.
Publish workflow The publishing workflow for articles within the knowledge base.
Retire workflow The retiring workflow for articles within the knowledge base.
Active A check box indicates whether the knowledge base is active. When the box is not checked, only users with the admin role can create or view its articles.
Enable social questions and answers A check box indicates whether the knowledge base allows Social Q&A questions.
Description A text description of the knowledge base.
Set default knowledge field values Default values for knowledge articles in this publication. To define a default value, select a field in the left column, then use the right column to enter the data to automatically populate the selected field. Knowledge contributors can choose to apply default field values when selecting a knowledge base for an article.
Note: You cannot set a default value for the Author field.