Submit a request from the HR Portal

You can open the HR Portal to submit questions and request help from the HR team.

About this task

There are three types of HR requests in the Get Help list on the HR Portal.
Ask a benefit question
Use this link when you have a question about your organization's benefits or policies. There are a number of predefined topics, such as 401K or retirement, or you can ask a general question.
Make a request
Use this link when action is needed, such as changing your HR profile information or requesting a leave of absence.
Change employee status
Use this link for onboarding new employees or offboarding employees who are leaving the organization. Typically, HR managers request employee status changes. Employees who do not have authority to create employee status change requests see a blank page.

Procedure

  1. Navigate to Self-Service > HR Portal.
  2. Under Get Help, select the type of request to submit.
  3. Select the item to request.
    The Short description is filled out, and a list of related knowledge articles based on keywords in the text appears below the text field where you enter additional information, such as your question.
  4. Review the knowledge articles that appear, and if your question or request is resolved, exit the form. Otherwise, continue with the remaining steps.
  5. Answer the questions in the request form.
    Questions vary depending on the item selected. Mandatory fields have a red asterisk (*) beside them.
  6. Click Submit.
    The page refreshes to display your open HR cases. A link to the case appears at the top of the page, and, if the case was automatically assigned, a message tells you who the case was assigned to.