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Dependency Views map

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Dependency Views map

Dependency Views maps graphically display configuration items that support business services and the relationships between the configuration items.

A ServiceNow business service is work or goods that are supported by an IT infrastructure. For example, delivering email service to an employee can require services such as email servers, web servers, and the work to configure the user's account.

A Dependency Views map has one starting point, called the root CI or root node of the map. The root CI is surrounded by a darker frame that repaints itself with a pulsing effect drawing the attention to the root CI. The maps can show both upstream and downstream dependencies for the root CI. By default the Dependency Views map displays 3 levels, both upstream and downstream relationships. Administrators can configure the number of levels displayed. The map collapses and expands clusters to make them easier to view. By default, clusters are collapsed.

In a Dependency Views map, map indicators indicate if a CI has any active, pending issues. You can investigate the tasks that are connected to a CI to get more details. When you return to the map from another form, the system restores the last map viewed, using the default filter and layout settings. When you click the map icon (Map icon) on a CI record or on a task record that identifies a CI, the map opens.

Many of the relationships in map are created through the discovery process. You can also create, define, and delete CI relationships in the map. You can display the map from different perspectives and open specific records that relate to configuration items. The system refreshes the map automatically to reflect changes to the CMDB.

The Dependency Views module is active in all instances, and includes demo data.

Figure 1. Dependency Views sample map

When you click the map icon (Map icon on a CI record or on a task records that identify a CI, a map opens. You can change the Link to the Eureka BSM when navigating via CI Reference Field or Related Items property to have the Legacy BSM map application open instead.


Users with the itil and ecmdb_admin roles can view maps and perform all actions in the map. Actions include access to the map views and saved filters, both from the lists in the map and from the Saved Filters module.