Test the ODBC driver

After configuring the ODBC driver, test that the driver can connect to the ServiceNow ITSA Suite instance as the ODBC user and can query data from a target table.

About this task

To test the connection, run the ODBC Administrator program.


  1. In Windows, navigate to Start > Programs > ServiceNow ODBC > ODBC Administrator.
    The ServiceNow ODBC data source is installed as a system data source.
  2. Select the System DSN tab, and then select the ServiceNow data source.
  3. Click Configure.
    ServiceNow system data source
  4. Click Test Connect in the ODBC driver Setup dialog box.
    Test data source connection
  5. Enter the login credentials.

    These are the usual ServiceNow ITSA Suitelogin credentials for the ODBC user you created.

    Log on to data source
  6. Click OK to log in to the data source.
  7. Click OK again when the success message appears.