LDAP integration troubleshooting If you are integrating your LDAP server and have questions, these items may help you troubleshoot the issue. Preliminary checks If the LDAP is unavailable, users cannot log in to the instance. A good practice is to have local accounts for administrators so that if the LDAP is down, administrators can still access the instance. Check the service account to ensure that it is not expired or locked out. Check the format of the user name. Instead of using just the user name, try using the domain with the user name, or username@domain. Verify that you have changed the system_id entry on the ldap_server_config record. If you modify the system_id unintentionally with an Update Set, system_id points to the wrong node for the target instance and does not work. Error codes The LDAP Log file lists industry standard error codes for both LDAP and Active Directory (AD). The LDAP error codes are two-digit numbers, while the Active Directory error codes are three-digit numbers. For a list of the most-common error codes, see LDAP Error Codes. Multiple domain integration You can integrate multiple domains within the same forest or in completely non-trusted domains. It is recommended that you create a separate LDAP server record for each domain. Each LDAP server record must point to a domain controller for that given domain. This means you will have to allow connections to each of the domain controllers. Multiple AD forests through LDAP with one LDAP account is not supported. When you expand to more than one domain, it is critical that you identify unique LDAP attributes for the application user names and import coalesce values. A common unique coalesce attribute for Active Directory is objectSid. Unique user names will vary based on your LDAP data design. Common unique attributes are email or userPrincipalName. Incoming records See Record creation options during an LDAP transform to set how the integration processes incoming LDAP records that are missing matching values in reference fields. Common authentication errors User Cannot Log In (Invalid DN) Invalid CN Invalid Connection Automatic LDAP connection testsYou can manually test connections to LDAP servers or allow ServiceNow to automatically test the connections.Troubleshooting LDAP integration via MID ServerYou may encounter issues in the following areas while integrating LDAP via MID Server.Test an LDAP connection manuallyYou can manually test the connection to the LDAP server from the LDAP server form. LDAP error codesThe LDAP Log file lists industry standard error codes for both LDAP and Active Directory (AD).