Return display value for reference variables When you query a record using a get or getRecords function the instance returns all fields associated with that record. The fields are often reference fields that contain a sys_id for a record on another table. Use one of these options if you want the display value for the field to be returned instead of the sys_id: 1. Add the property glide.soap.return_displayValue to your system properties, and every SOAP request will return a display value for a reference field. 2. Add the parameter displayvalue=true to your SOAP request URL, and SOAP requests with that parameter will return a display value for a reference field as a string, instead of thesys_id. The SOAP URL would look as follows: https://<instance name>.service-now.com/incident.do?displayvalue=true&SOAP 3. Add the parameter displayvalue=all to your SOAP request URL, and SOAP requests with that parameter will return a display value for a reference field, in addition to the sys_id. The response element name for the display value field will be prefixed with dv_ such as dv_caller_id.