Retrieving journal entries using direct web services

To get the contents of a journal field, make a second soap request against the sys_journal_field table to pull the appropriate journal records back for the record in question.

The URL for the WSDL would be in the following format

To retrieve the journal entries, you will first need to query the incident for its sys_id value and then supply it as the element_id value in a getRecords call. To sepcify records only for the "comments" field, specify the value "comments" for the element field. For example, a SOAP request would look like the following.

<soapenv:Envelope xmlns:soapenv= "" xmlns:sys= "" ><soapenv:Header /><soapenv:Body><sys:getRecords><element>comments</element><element_id>9d385017c611228701d22104cc95c371</element_id></sys:getRecords></soapenv:Body></soapenv:Envelope>