Use a local data store to pull data from

If a large amount of data needs to be queried often, and the data does not need to be real-time, perform a sync of the ServiceNow table that you're interested in with your integrating application's data store.

Data push

  • Using a scheduled job, ServiceNow can generate a csv/xml from a report and have it emailed to a specific location. The receiver might have a trigger to take the email attachment, parse it, and populate an internal table from which the application can communicate when the data is needed.
  • Using a schedule job, ServiceNow can generate a csv/xml from a report and FTP it to an public FTP/FTPS location. The integrating product would consume this csv file on a regular basis and populate an internal table from which the application can communicate when the data is needed.
Note: Currently, the platform does not provide a method for extracting very large amounts of data and sending the output to an FTP server. However, a customization to perform that function is described at here. The customization was developed for use in specific ServiceNow instances, and is not supported by ServiceNow Customer support. The method is provided as-is and should be tested thoroughly before implementation. Post all questions and comments regarding this customization to our community forum.

Data pull

Using a cron job, a machine internal to your network can make a wget call to pull csv/xml data from any table within ServiceNow. The integrating product would consume this csv/xml file on a regular basis and populate an internal table from which the application can communicate when the data is needed. Examples of the wget command that would be used:

  • wget --user=itil --password=itil --no-check-certificate https://<instance name>.service-now.com/incident_list.do\?CSV
  • wget --user=itil --password=itil --no-check-certificate https://<instance name>.service-now.com/incident_list.do\?XML