Event notification

Event management integrations monitor ITIL service objects. When ServiceNow updates or creates a monitored service object, the integration sends an event notification to the external service and identifies the service object by a common key.

Figure 1. Event notification
  • Service objects have a unique Identifier on the event generator and event consumer systems
  • When using web services for communications, ServiceNow business rules or listeners send SOAP messages
    • SOAPEnvelope
    • SOAPRequest
  • When using a MID Server for communications, ServiceNow business rules or listeners queue work for the MID Server
    • The MID Server updates or adds service objects on the event consumer using CLI, Java API or JDBC