Microsoft SMS/SCCM integration

The Microsoft SMS/SCCM integration is a one direction import of SMS/SCCM data into ServiceNow's Configuration Management Database (CMDB).

The integration keeps the ServiceNow CMDB up to date with SMS / SCCM SQLServer database. Relevant data is imported from the SMS / SCCM database to the CMDB. The SMS / SCCM database is considered an authoritative source and is not written to. The import is achieved using a JDBC connection via the MID Server.

This table shows version compatibility between the various Microsoft SMS and SCCM versions and ServiceNow plugins. All versions import identical data, but do it in a different way and with different results in some areas.
Table 1. Microsoft SCCM version and corresponding ServiceNow Plugin
Supported Microsoft SCCM Version ServiceNow Integration Plugin Additional Information
  • Microsoft SCCM 2007
  • Microsoft SCCM 2007 R2
Integration - Microsoft SCCM 2007. Also known as the Microsoft SCCM 2007 (3.1.0) plugin. Use this version when you want to integrate Microsoft SCCM 2007.
  • Microsoft SCCM 2012 R1
  • Microsoft SCCM 2012 R2
Integration - Microsoft SCCM 2012 v2. Also known as the Microsoft SCCM Integration 4.1. 0 plugin. Use this version when you want to integrate Microsoft SCCM 2012.