Administer the ServiceNow Platform The primary administrator role (admin) has access to all system features, functions, and data, regardless of security constraints. Additional administrator roles manage specific applications. ServiceNow administrators can configure the system in many different ways to address an organization's business needs. They can install and set up any number of the process applications that are provided with ServiceNow and also create custom applications. Applications can be made available to selected users by way of roles and other access controls. The system may also be configured to send and receive notifications as a way to create and track service requests. Service administrationConfigure settings for services that support business applications or the platform.List administrationAdministrators control the data presented to end users in a list, the controls that appear, and the behavior of the controls.Form administrationConfigure forms to add new content, create custom forms, and personalize form layout.Field administrationThe individual pieces of data in a record are called fields. Users can enter data in fields by using the list editor or by using a form. In form view, fields appear as fields in the form, and in list view they appear as columns of data in the table. Administrators can create new or modify existing fields.Currency administrationCurrency fields provide features for handling display and calculations of currency values. LocalizationGo global with translation, currency, and locale settings. Time configurationSchedule events and track time across applications. Search administrationThe system uses the Zing search engine to manage search functionality.Mobile device configurationTake the system on the go with mobile device support.Core configurationCore configuration encompasses changes made to the platform as well as supporting applications. These changes can affect global settings as well as settings for particular applications.Data managementData in ServiceNow is stored and managed according to a principled structure that administrators can view and configure. Data management functions include importing, exporting, and archiving database data and configuring fields and tables.Integration with third-party applications and data sourcesIntegration is the exchange of information between company applications and a ServiceNow instance. ServiceNow integrates with many third party applications and data sources.User administrationManage the individuals who can access ServiceNow by defining them as users in the system and assigning them to groups. Use the session control options to terminate ServiceNow sessions, for example when system maintenance is required. Create roles that provide selective access to ServiceNow functionality, then assign the roles to groups when all associated users need to access that functionality, or to individual users.Upgrades and conversionsThe ServiceNow platform includes tools to help you during and after an upgrade, and also allows you to convert a ServiceNow Express instance to a ServiceNow Service Management enterprise platform.Platform performanceThe perceived performance of your ServiceNow instance is made up of certain components.