Administer the ServiceNow Platform

The primary administrator role (admin) has access to all system features, functions, and data, regardless of security constraints. Additional administrator roles manage specific applications.

ServiceNow administrators can configure the system in many different ways to address an organization's business needs. They can install and set up any number of the process applications that are provided with ServiceNow and also create custom applications. Applications can be made available to selected users by way of roles and other access controls. The system may also be configured to send and receive notifications as a way to create and track service requests.