Express conversion to ServiceNow Enterprise When a ServiceNow Express instance is converted to the ServiceNow Service Management enterprise platform, the instance is changed significantly. The following topics help you understand what to expect during and after you convert from the ServiceNow Express platform to the ServiceNow Service Management enterprise platform. The topics provide advice and recommendations for advanced features and applications for you to consider. It is recommended that you read the topics in the following order. Express conversion to Enterprise overviewAs you plan your upgrade from the ServiceNow Express platform to the ServiceNow Enterprise platform, become aware of the many features and resources that are available to you, both inside and outside of your instance.Express conversion to Enterprise processThe conversion process includes an opportunity for you to review and test the ServiceNow Enterprise platform with a copy of your data before your production instance is converted.Express conversion to Enterprise considerationsConsider four core areas of functionality when planning your upgrade from the ServiceNow Express platform to the ServiceNow Enterprise platform. In these areas, Enterprise platform capabilities are more configurable, powerful, and flexible than in the Express platform.Enterprise pluginsThe ServiceNow Enterprise platform offers enhanced functionality via plugins, and new plugins become available with each new release. When you upgrade, most plugins are not enabled on your converted Enterprise instance. This is slightly different from the plugins activated by default on a new Enterprise instance.Additional ServiceNow features and applicationsThere are a large number of additional ServiceNow applications available for purchase after your conversion from the Express platform is complete.