Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store


Define a basic transition

Define a basic transition

How to define a transition.

About this task

Note: To learn more, see Wizard Transitions.

Define transitions:


  1. In the Wizard Panels related list, click Service Questions.
  2. In the Wizard Panel Transitions related list, click New.
  3. Enter the transition details and click Submit.
  4. Repeat steps 2 – 3 for all panel transitions in the table.
    Table 1. Panel transition details table
    Condition From To
    incident is Email Issue Service Questions Email Incident
    incident is Computer Issue Service Questions Computer Incident
    incident is Password Reset Service Questions Password Incident
    Basic transitions

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.