Create a non-interactive user

Non-interactive users can only connect to ServiceNow from an API protocol.

About this task

They cannot:
  • Use their user name and password to log in to the UI or a content management system (CMS) portal.
  • Connect to an instance from a URL that calls a UI page, form, or list (for example, https://<instance name>.service-now.com/incident.do).
  • Connect with single sign-on (for example, digest authentication or SAML).
  • Be used as the MID Server user.

After installing the Non-Interactive Sessions plugin, consider updating your existing web service user accounts to be non-interactive users.

Procedure

  1. Navigate to User Administration > Users.
  2. Search for the user to be updated. For example, SOAP user.
  3. Select the Web Service Access Only check box.
  4. Click Update.
    Note:

    ServiceNow always uses any user name and password credentials supplied with a request even if the High Security Settings do not require authorization for a given API protocol. For example, if a SOAP request supplies a user name and password, the instance verifies those credentials even if SOAP requests do not require authorization. To avoid verifying user credentials, the request must not include them.