Several different logins are recommended to test the system.
Several different logins are recommended to test the system:
- An admin account to do work.
- An itil (or similar) login to test as a technician.
- An ess login to test as an end user.
More logins may be required to adequately test the system.
Note: When you impersonate a user who is locked out or is inactive, the system forces
you out of the system as well after you generate an event or click a link.