Skills Management

The Skills Management feature enables an administrator to assign configured competencies, called skills, to groups or individual users. These skills can then be used to determine who can be assigned to particular tasks.

Skills can contain other skills. Any access granted to a parent skill is granted to any skill that it contains. Once a skill is assigned to a group, all members of the group automatically inherit that skill and any others contained within it. The skills mechanism is similar to the ServiceNow platform role management.