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Impersonate a user

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Impersonate a user

Administrators can impersonate other authenticated users for testing purposes.

When impersonating another user, the administrator has access to exactly what that user would have access to in the system, including the same menus and modules. ServiceNow records anything the administrator does while impersonating another user as having been done by that user.

Use this feature to test what different users can do in the system and to perform actions for them in their stead.