On-call scheduling The on-call scheduling application provides a way to determine which member of a user group is available to complete a task. For example, finding the right person to assign an incident. It does this by rotating an on-call position within some or all members of that group of users on a regular basis. On-call scheduling can help answer questions like: For a specific group, who is the primary contact person right now? Who is the primary contact at any given time? How do I escalate notifications for this group? When am I on-call for this group this year? Activate on-call schedulingAdministrators can activate the On-Call Scheduling plugin.On-call scheduling conceptsOn-call scheduling comprises a number of elements.On call scheduling rolesFor more information, see User Roles.On-call scheduling wizardA simple way to set up a new on-call schedule is to use the wizard functionality.On-call scheduling managementYou can edit a rotation schedule directly from the calendar.On-call scheduling ITIL functionsUsers with the itil role can use on-call scheduling functions to keep track of rotation schedules.On-call scheduling escalationsEscalations provide a mechanism to ensure that important issues are addressed in a timely manner within on-call scheduling.Use Notify with on-call schedulingWithin on-call scheduling, you can use Notify functions to send an SMS to on-call resources when an incident gets assigned to them.Upgrade to on-call schedulingGroup on-call rotation is replaced with on-call scheduling.