Display resolve time as a duration

You can display the resolve time as a human-readable duration rather than an integer representing a number of seconds.

  1. From the Incident or Request form, right-click the form header and click Configure > Table.
    The system displays the table form.
  2. From the Columns embedded list, click Resolve time.
    The system displays the dictionary entry for the field.
  3. From the Attributes related list, click New.
  4. Enter these values.
    Table 1. Dictionary attribute values
    Field Value
    Attribute Format
    Dictionary entry Resolve time
    Value glide_duration
  5. Click Submit.
    Forms and lists display the resolve time as a number of days, hours, and minutes.
    Note: This attribute does not change the field data format which remains an integer representing a number of seconds. Reports and data exports will still display the actual number of seconds rather than a duration.